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FAQ's
Have questions? Please check below, but if you don't see your question listed here, don't hesitate to email us!
Maybe we need to revamp our vocabulary so that leading a dog's life is what we want and going to the dogs is where we want to go. ~Jeffrey Masson What forms of payment do you accept? TOP
PayPal, Money Orders, Cashiers Checks. US customers are encouraged to use credit cards, but we do accept money orders or cashiers checks. International buyers must pay with a credit card (via Paypal). We no longer accept personal checks. No exceptions.
Please know that paying via Paypal is completely safe; your payment is encripted and, in fact, we will never even see your credit card number!
Do you prefer using Google Check Out? Our shopping cart will not accept Google Check Out payments yet, but we do! Click here for instructions. How do I pay with a credit card? TOP
When ordering online, you may pay via Visa, Mastercard, Discover, American Express or Electonic Check via PayPal. To add items to your shopping cart, just click on the Add to Cart button. When you are ready to check out, click on the View Shopping Cart button.
PayPal is designed to be a very safe way to send money online. The merchants receive payment from PayPal without ever seeing any of your actual financial information.
What if I don't want to pay with a credit card? TOP
If you prefer to mail your ofer and pay with a money order or cashiers check, you may! Add items by clicking the Add to Cart button. When you are ready to check out just click on the View Shopping Cart button and you'll be directed to instructions for mailing your payment. We ask that we receive payments within 7 days of the transaction's close. If you run into a snag or something unexpected has come up, please email and let us know so there are no misunderstandings. What is Standard Shipping? TOP
Standard shipping for necklaces is via USPS Priority Mail. Delivery time is usually 2-4 business days.
Standard shipping for earrings, bracelets, pins, pendants and ornaments is via USPS First Class Mail. Delivery time is usually 5-7 business days. You may wish to purchase the US Shipping Upgrade for Priority Mail delivery.
Standard shipping for all international packages is via USPS First Class International Mail. Delivery time varies from 10-30 days (and is often much more). We highly recommend you purchase the International Shipping Upgrade for USPS Global Priority Mail which means much faster delivery (usually 5-7 business days) Insurance is not available at this time.
USPS Express Mail is also available on request for an additional fee for USA packages
Standard shipping is FREE. If you have any questions please do not hesitate to contact us.. Do you provide insurance? TOP
Insurance is extra, available on request, and is recommended. We will not be responsible for uninsured items after the item leaves our hands. Insurance is not available for international transactions at this time. How often do you ship? TOP
Usually daily. We strive to ship within 24-48 hours after receiving payment. What is included in shipping? TOP
Standard shipping includes USPS shipping with delivery confirmation, bubble wrap, tissue paper, package labels, ribbon and a gift box. [note: some ornaments and "other goodies" will not include gift boxes due to size.] We do not provide insurance at this time, but we do encourage that you purchase it for your own peace of mind.
International clients should email with any questions about shipping. Can I get a discount? TOP
Have you come to our web site from one of our ads or a special mailing? Simply email us mentioning the publication where you saw the ad or the title of the mailing and we'll send you the special offer code to use while shopping!
Are you a frequent buyer from For Love of a Dog or one of our sister sites? Please don't hesitate to contact us and request a discount code. (if we've not already offered you one!) Do you do re-sizing and what is your fee? TOP
Yes, we do offer re-sizing on many of our jewelry items. Fees vary according the gemstones or findings involved, so it is best to ask. The average fee is $2.00 per inch. Sometimes re-sizing is free! Please email us with your needs. Do you do custom work? TOP
Yes. Please email us with your request in as much detail as possible. Do you have a guaranty? TOP
We love our customers and we want them happy! Our jewelry is handmade artwork and no two pieces are exactly alike. Please read the descriptions of ieach item, including dimensions. If there are any problems with your shipment, please email us within 3 days of receipt and we will try to resolve your concerns. Any refunds made will be for the purchase amount only and will not include monies paid for shipping and/or insurance fees. Please be specific abouit the problems in your email. And pleaseknow that we will not issue any refund simply for Buyer's remorse. We do not offer refunds on international transactions or custom work. How should I care for my jewelry? TOP
Jewelry is fragile and should be handled with care. Items should be stored in the boxes we provide to protect them from damiage, oxidation and tarnish. For more information check out our jewelry care page. That said... the best care for your jewelry is to wear it! How can I contact you? TOP
Please email us! Click here Why have you not replied to my email? TOP
We have, but your email security filter or isp has blocked out email back to you. Please set us as "approved", check your spam/junk files, and try again. |
