- What forms of payment do you accept?
- How do I pay with a credit card?
- What if I don't want to pay with a credit card?
- What is Standard Shipping?
- Do you provide insurance?
- How often do you ship?
- What is included in shipping?
- Can I get a discount?
- Do you do re-sizing and what is your fee?
- Do you do custom work?
- Do you have a return policy?
- What about my privacy?
- Do you make donations to dog & other pet organizations?
- How should I care for my jewelry?
- How can I contact you?
- Why have you not replied to my email?
What forms of payment do you accept? TOP
How do I pay with a credit card? TOP
What if I don't want to pay with a credit card? TOP
What is Standard Shipping? TOP
Do you provide insurance? TOP
Insurance is extra and available on request. We will not be responsible for uninsured items after the item leaves our hands. Insurance is not available for international transactions at this time.
How often do you ship? TOP
Usually daily. We strive to ship within 24-48 hours after receiving payment.
What is included in shipping? TOP
Can I get a discount? TOP
Do you do re-sizing and what is your fee? TOP
Yes, we do offer re-sizing on many of our jewelry items. Fees vary according the gemstones or findings involved, so it is best to ask. The average fee is $2.00 per inch. Sometimes re-sizing is free! Please contact us with your needs.
Do you do custom work? TOP
Yes. Please email us with your request in as much detail as possible.
Do you have a return policy? TOP
We love our customers and we want them happy! Here is our Return Policy in full. Please know that we will not issue any refund simply for Buyer's remorse. We do not offer returns on international transactions or custom work.
What about my privacy? TOP
Do you make donations to dog & other pet organizations? TOP
Yes, we do make donations to dog and other animal rescue organizations and groups. If you would like to request a donation for your group's event, please fetch our Donation Policy.
How should I care for my jewelry? TOP
Jewelry is fragile and should be handled with care. Items should be stored in the boxes we provide to protect them from damiage, oxidation and tarnish. For more information check out our jewelry care page. That said... the best care for your jewelry is to wear it!
How can I contact you? TOP
Why have you not replied to my email? TOP
Your email security filter or isp has blocked our email back to you. Please set us as "approved", check your spam/junk files, and try again.